What happens when your scheduled flight is changed? It’s probably happened to all of us.
Sometimes you receive an email telling you your flight has changed. Sometimes it’s leaving three minutes earlier than before.
Sometimes, you receive a notification your flight time is a little less than the original time.
Okay…not a problem.
I received a notification from American Airlines about my upcoming flight to Europe. This one was a problem for me.
Instead of going from San Diego to JFK and then Paris, we had been rerouted from San Diego to Los Angeles to JFK to Paris. This added an additional stop. That wasn’t the problem, however.
We had less than 30 minutes at LAX to switch from American Eagle to American. Not good. Worse, coming back we had 19 minutes in Los Angeles to get to the plane to San Diego. That’s not going to happen.
What did I do?
I immediately called American Airlines and gave my confirmation number to a wonderful lady. When she looked up my flight, she chuckled. “Honey, you aren’t going to make that. Let me fix it for you.”
Her customer service was amazing, she fixed my problem, and put us on new flights.
Everything seems to be good now. Stay tuned for the actual flights…